Terms and conditions

OVERVIEW

This website is operated by Candelaria Limited 13203211. Throughout the site, the terms “we”, “us” and “our” refer to Candelaria Limited. Candelaria Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

No person under the age of 18 years may purchase Goods. If you are under 18, please confer with an adult to make your purchase.

Our store is hosted on Prestashop SA. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to refuse service to anyone for any reason at any time.

OUR CONTRACT

These terms and conditions apply: so far as the context allows, to you as a visitor to Our Website; and in any event to you as a buyer or prospective buyer of our Goods.

We will accept your order by way of email confirmation. That is when our contract is made. Our email will also confirm details of your purchase and tell you when we will dispatch your order.

We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.

YOUR ACCOUNT

You agree that you have provided and will continue to provide accurate and complete information about yourself. We require this information to provide you with the Goods that you order.

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.

You agree to accept responsibility for all activities that occur under your account and password. If you believe your account has been accessed without your authority, you should immediately inform us and log in to your account and change your password.

You agree that any username or email address selected by you, does not interfere with the rights of any third party and has not been selected for any unlawful purpose and that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

We reserve the right to refuse you access to Our Website at any time.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

PRICES AND PAYMENT

We endeavour to keep our website prices updated and accurate, though from time to time there may be inaccuracies on price. In this case, we will not send your order until you have confirmed that you accept the new price.

Prices for our products are subject to change without notice.

Prices include UK & Spanish VAT.

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3
Pay Later
Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

DELIVERY

The estimated delivery time will depend on the item you are buying – please refer to the specific product on the website to find out the estimated delivery window. We ship all orders through registered, recorded delivery, and are happy to help with any urgent delivery requests.

Please kindly remember that all our pieces are sold on a pre-order basis and are made to order.

You must ensure that someone is present to accept delivery.

We do not cover customs and duty payments for orders outside the UK and Spain mainland.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

We will send you a message by email to tell you when we have despatched your order.

PRODUCTS & SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have put all our efforts to display as accurate information as possible in our website in terms of colors, products, images and description of our goods. We cannot guarantee that your computer monitor's display a different color or an inaccurate one.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Candelaria Limited.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be occurred.

As disclosed on this website at www.wearecandelaria.com and other prominently featured pages, all diamonds sold by us are “man-made”, “created in a laboratory”, “cultivated”, or whichever way one address them to appropriately describe a process of growing diamonds in a factory or laboratory.

You hereby agree that you understand the meaning of these descriptions, that you have no doubt over the man-made origin of our laboratory created diamonds as disclosed by us and as mandated by any regulatory bodies in legal territories, and that every lab created diamond offered on our website is “laboratory and man-made” whether or not each mention of the word “diamond” includes this qualifier or not.

PROMOTIONAL CODES

From time to time, we are Candelaria (Candelaria Limited) will offer promotional codes at points of sale, or for loyal customers (either directly or via third parties)

Candelaria Limited have the right to further reduce their products and are unable to refund the difference to customers.

By participating in any such promotion, you agree to these terms and conditions.

Promotional codes allow the user one single use. This offer can only be redeemed on a single we are Candelaria order at www.wearecandelaria.com

Promotional code offers exclude all other promotions and offers and cannot be combined with any other discounts. Promotional codes can only be applied to full price items. This offer cannot be applied retrospectively to previous orders.This promotion is only available at www.wearecandelaria.com and is not valid in any we are Candelaria stockists.

We are Candelaria reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.) Refunds will take into account the discount. Offer does not include delivery charges or gift wrap. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

BILLING & ACCOUNTS

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to an order or cancel it, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide up to date, complete and accurate billing and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Returns Policy.

RETURNS & EXCHANGES

Returns

At we are Candelaria we believe in sustainable spending and final decisions, yet we understand that you can change your mind, we all do. If so, we are willing to make returns on rings, earrings, bracelets and necklaces within 14 days of the delivery of your order. The return of customized jewelry is also not accepted. To proceed with the refund, the product must first have been received and processed in our office.

If you want to make a return, send us an email at hello@wearecandelaria.com and we will advise you on how to proceed. Remember that the product must be in perfect condition and kept in the original packaging. Please kindly also remember that the shipping costs for returns are covered by the client. We advise you to use a safe method of shipping either through a courier or registered mail, in addition to obtaining a tracking number and proof of shipment.

Once the return is approved, you will receive the initial amount minus the cost of the initial shipment in the same way in which you made your purchase. Remember that the refund timing always depends on your bank, and that processing your return can take us between five and ten days so please be patient.

Our products are guaranteed against any damage that is due to defects in materials or the manufacturing process and that arises for a period of 2 years from receipt of the product. In the event that the jewel has been altered by another jeweler, goldsmith or person outside of We are Candelaria (Candelaria Limited), we will not be responsible for the product regardless of whether it is within the warranty period or not. The warranty does not cover wear & tear, scratches or damage caused by misuse or care of the jewel. The Goods must be returned to us as soon as any defect is discovered.

Sale items are not eligible for refund or exchange, unless the item in question is faulty.

Exchanges

We exclusively accept exchanges on rings if the size you have ordered doesn´t fit you. You have five days after the arrival of your order to process and ship the exchange.

In the event that the exchange is made in Spain mainland & the UK, the shipping cost will be covered by we are Candelaria, making this product non-refundable. If you wish to exchange your jewel one more time, the shipping cost will be covered by the client and it will be a final purchase therefore no more refunds or exchanges will be issued.

Returns are not accepted after an exchange has been made.

PERSONAL INFORMATION

We take our customers privacy seriously and we will only collect and use your personal information as outlined in our Privacy Policy. Our Privacy Policy fully complies with the Personal Information Protection and Electronic Documents Act and represents the industry’s best practice. To view our Privacy Policy, please see the page on Our Website.

DISCLAIMERS

We reserve the right, at our sole discretion, to update, replace or make changes to Our Website, the Content, the prices, or to any of the Goods, at any time and without prior notice. You can review the most current version of the Terms and Conditions at any time at this page. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

There may, on occasion, be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the is inaccurate at any time without prior notice. In the event that the customer would have bought an item under the wrong conditions, we will communicate with you prior to the shipping to agree the new terms & conditions, price, etc.

The service and all products and services delivered to you through the service are provided without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee, represent or warrant the compatibility of Our Website with your equipment, software or telecommunications connection.

In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.

COPYRIGHT, TRADEMARK AND INTELLECTUAL PROPERTY RIGHTS & CONTENT BY USER

We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in: text, graphics, logos, icons, images, digital downloads, data, and software.

We also claim copyright in the designs and compilation of all Content of Our Website. Title and ownership rights will remain the sole property of us and we will strongly protect those rights in all countries and territories.

Except as set out below, you may not copy, modify, publish, transmit, transfer, sell, reproduce, derive works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part by any means.

You may not use our name, logos, trademarks or any other content on any website of yours or that of any other person.

Subject to the other terms of this agreement, you may download or copy content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not electronically store a significant portion of any Content.

In certain circumstances and only if published credit to we are Candelaria (and weare.candelaria relevant social handle) is given, you may share promotional imagery found on wearecandelaria.com through social and other channels. You may not adapt, alter or create a derivative work from any wearecandelaria.com content or imagery prior to sharing, without prior written permission of wearecandelaria.com or Candelaria Limited.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any channel any comments that you forward to us. We are and shall be under no obligation (a) to maintain any comments in confidence; (b) to pay compensation for any comments; or (c) to respond to any comments. We may, but have no obligation to monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

THIRD PARTIES

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

PROHIBITED USES

In addition to other prohibitions mentioned on this Terms & Conditions, you are prohibited from using the site or its content: (1) for any unlawful purpose; (2) to solicit others to perform or participate in any unlawful acts; (3) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (4) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (5) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (6) to submit false or misleading information; (7) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (8) to collect or track the personal information of others; (9) to spam, phish, pharm, pretext, spider, crawl, or scrape; (10) for any obscene or immoral purpose; or (11) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

INDEMNIFICATION

You agree to indemnify, defend and hold Candelaria Limited harmless and our partners, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of any other person.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

LAW & OTHER PROVISIONS

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England.

We will communicate with you by email and you agree that email communications are contractually binding in the same way as signed and dated paper sent by post.

Where we provide goods or services without specific charge to you, then it is deemed to be provided free of charge, and accordingly, there is no contractual nor other obligation upon us in respect of those goods or service nor shall we confer any benefit or obligation on any third party.

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

DEFINITIONS

In this agreement:

“Carrier” means any person or business contracted by us to carry Goods from us to you.

“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business.

“Our Website” means the entire computing hardware and software installation that is or supports Our Website.

“Goods” means any of the pieces we offer for sale on Our Website.

“Content” means any material in any form published on Our Website by us.